From the moment you step inside the Cathay Pacific BUR Terminal to the moment you arrive at your final destination, the Cathay Pacific BUR Terminal is made to make your travel experience seamless from start to finish. Their professional team caters to all of your travel needs. And whether you need help booking a new flight or changing existing flights, arranging hotel accommodations, or organizing ground transportation, the dedicated staff provides individualized service based on your unique needs.
They understand travel plans can change at any time, therefore, the staff are prepared to change reservations, provide travelers with specific flight information, and explain the available services. The terminal also serves business travelers and those looking to stay connected with on-site business facilities, such as document printing, high-quality scans, and courier services to get your important things where they need to go.
Valuable Details About Cathay Pacific Airlines BUR Terminal
| Airport Name | Hollywood Burbank Airport |
| Airport Address | 2627 N Hollywood Way, Burbank, CA 91505, United States |
| Airport Code | BUR |
| Contact No. | +18188408840 |
| Arrivals | Terminal 1 |
| Departure | Terminal 1 |
| Working Hours | Daily 24 Hours |
| Cathay Pacific Airlines IATA Code | CX |
| Cathay Pacific Airlines ICAO Code | CPA |
| Official Website | www.cathaypacific.com |
| YouTube Page | www.youtube.com/@cathaypacific |
| Facebook Page | www.facebook.com/cathaypacific |
| Twitter Account | twitter.com/cathaypacific |
| Instagram Account | twitter.com/cathaypacific |
What can Passengers Expect at Cathay Pacific Airlines Hollywood Burbank Airport
Before stepping into the BUR terminal, you should know about all the services which you can access while traveling through the terminal. Here are some of the following services offered:
| In-Flight Entertainment | Airport Wifi | Airport Facilities |
| Visa on Arrival | Flight Wifi | Valet Parking |
| Airport Lounges | Flight/Visa Info | Missing Luggage |
| Economy Class | Delayed Flights | Miles |
| Business Class | In-Flight Meals | Immigration Services |
| Visa Services | Baggage Allowance, Online Check-in | Airport Lounges |
| Meet and Greet | Duty-Free Allowance | Airport Transfers |
| Ok to Board | Flight Ticket Cancellation | Flight Ticket Booking |
Check In
Multiple check-in options are available at Cathay Pacific at BUR Terminal, making your travel easier. Check-in counters staffed are available for use three hours prior to scheduled departures, including dedicated lanes for passengers booked in premium cabins and Marco Polo Club Members. Passengers are recommended to check in and obtain boarding passes via the Cathay Pacific website or mobile app (available 48 hours before the flight) for extra convenience. Whether you have any special requests, oversized luggage or if you need your documents verified, the Cathay Pacific team will help ensure your journey starts smoothly.
Lost and Found Services
The Cathay Pacific BUR Terminal has a great system for lost and found for reuniting passengers with lost items. If found, items are immediately logged with detailed descriptions, photographed and stored according to local laws and airline policies. While they also has a service desk in terminals dedicated to reporting such items, the airline also provides a useful online reporting platform. Its teams conduct comprehensive sweeps of all key areas, including check-in counters, security checkpoints, boarding gates, arrivals areas and aircraft cabins.
Baggage Allowance
Cathay Pacific has a generous baggage allowance depending on your class of travel, travel destination and Marco Polo Club membership status. Allowance: Economy passengers often get 23kg bags to check, and premium cabins with higher weight limits with more pieces. Extra fees clearly shown at the build and check-in stages apply for oversized/overweight baggage. Specialty items such as athletic gear (for example, golf clubs, skis, and surfboards), musical instruments, or medical devices also require advance notice so that proper handling prepares them for the journey ahead.
Pet Travel Policies
At Cathay Pacific, pet safety is their focus when transporting your furry friends. Pets must be transported in airline-approved carriers in the temperature-controlled cargo hold. Transporting pets requires reservations well in advance, however, so expect to book several months early—especially during peak travel season, when demand for space on each flight is high. Documentation that might be required includes up-to-date vaccination records, health certificates issued by a veterinarian within a certain number of days before travel, and any import permits that the country you’re traveling to may require. Because of health concerns, some breeds that have respiratory problems (especially brachycephalic dogs and cats, those with snub noses) might be restricted or subject to special arrangements.
Cancellation & Refund Policy
At Cathay Pacific, the cancellation and refunds vary by fare type; each has a corresponding level of flexibility. Their premium flexible fares enable changes and cancellations for little or no fee, whereas promotional or restricted fares have much more limited options. Refunds for cancellations must be requested through our website, mobile app or by calling our customer service before your scheduled departure. Credit card refunds usually take about 7-10 business days to process, but other payment modes may take some additional days for processing.
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Finally, at Cathay Pacific BUR Terminal, the staff focus on comfort and easy access for all travelers. They have specially trained staff, which give dedicated assistance for travelers with mobility limitations, visual or hearing impairments, and other special needs.
